Shipping policy

OVERVIEW

This Shipping Policy is provided by UpNorthPadel. Throughout this policy, the terms "we," "us," and "our" refer to UpNorthPadel.

UpNorthPadel offers this Shipping Policy to inform you of the terms and conditions that apply to shipping and delivery of our products within Canada. By making a purchase on our website or engaging with our services, you are acknowledging and agreeing to adhere to the terms and conditions outlined in this Shipping Policy. This policy applies to all users, including customers, visitors, vendors, merchants, and content contributors.

1. Free Shipping on Orders Over $99:

  • We're excited to offer free shipping on all orders over $99 across Canada. This service is provided to enhance your shopping experience and promote your interest in padel. When your cart's total reaches or exceeds $99, you qualify for free shipping to any location within Canada.

2. Order Processing and Shipping Times:

  • UpNorthPadel is committed to efficiently processing your orders. Typically, we process orders within 3 to 9 business days. Please note that shipping times may vary based on your specific destination within Canada.

Shipping Carriers:

  • We work in partnership with trusted shipping carriers to ensure secure and reliable delivery of your orders. The selection of the carrier may vary depending on your location, but we always strive to provide the best service possible.

Order Tracking:

  • Once your order is dispatched, you will receive a unique tracking number via email. This tracking number allows you to monitor the progress of your delivery and receive real-time updates on the status of your package.

Shipping Costs:

  • For orders below $99, shipping costs will apply and will be calculated based on various factors, including your location, the size and weight of your items, and your selected shipping method. You can view the shipping cost during the checkout process before finalizing your purchase.

Shipping Locations:

  • Our shipping services cover a wide range of locations across Canada, ensuring that your padel equipment can reach you, regardless of whether you are located in a bustling urban center or a more remote area.

Delivery Delays:

  • While we make every effort to provide accurate delivery estimates, please be aware that unforeseen circumstances or extreme weather conditions can occasionally lead to shipping delays. If you experience an unexpected delay, do not hesitate to contact our customer support team for assistance.

At UpNorthPadel, we prioritize your satisfaction and are committed to ensuring your padel equipment reaches you safely and in a timely manner. If you have any questions or concerns about shipping or delivery, please feel free to reach out to our dedicated customer support team. We are here to assist you throughout the process.